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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Vape Boxed?

We have four methods of delivery please see below:

  • Next Day Delivery Recorded – £5.00 (Please note this option is the only option available when ordering Mods, Tanks, RDA’s, Attachments and Accessories)
  • Stardard Delivery 2nd class – £2.80 (This option is available when purchasing liquids only that are under the £25 threshold.)
  • Free Delivery (Orders over £25 *Only valid on orders of e-liquid. Please note all mods, kits, tanks, attachments and accessories are not included.*)

*Please note all prices reflect both Postage and Packaging costs*

We can offer Royal Mail Special Delivery Before 1PM. Please contact us for more information.

Which payment methods are accepted?

We accept payments only via PayPal. This is for the protection of you, our valued customer and ourselves as a supplier.

You can still pay by debit or credit card. Just follow the instructions found on the checkout.

How long will delivery take?

We advise to wait up to 7 working days before contacting us about a missing parcel, however below are the estimated delivery times for each method:

  • Royal Mail 1st Class – 1-3 Days
  • Royal Mail 2nd Class – 3-5 Days
  • Free Delivery (Orders over £30) – 3-5 Days

We can offer Royal Mail Special Delivery Before 1PM. Please contact us for more information.

How secure is shopping on Vape Boxed? Is my data protected?

Privacy and security is our main focus. We follow all laws under the GDPR compliance regulations to ensure your data is safe. We promise to not share any infomation with any third parties.

What exactly happens after ordering?

When you place an order with Vape Boxed and your payment has been received we get a notification. Once we review and check the confirmation, we begin processing your order.

We get all of your tasty juice together and package it securely, doing our best to ensure there is no damages along the way!

Once your item is packaged we head down to the lovely lady in the post office who then sends it on its way.

The next step is the best…YOU RECIVE YOUR ITEMS VIA #VAPEMAIL

Do I receive an invoice for my order?

We provide you with a digital copy of your order via the email address you supply at checkout.  You can also find this under the ‘My Account’ section when logged in.  We do not supply you with a paper invoice, waste not, want not!

What happens if i'm issued a refund?

If your payment came from your card, it will be refunded to that card. Depending on your card issuer, it may take up to 30 days to complete a refund.

If your payment came from either your bank account or your PayPal balance, it will be refunded to your PayPal balance.

If you paid part with your PayPal balance and the rest with your debit or credit card, we’ll refund the amount paid by debit or credit card directly to the card, and the rest to the PayPal balance.

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